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report a repair

Emergency Repair
If you have an emergency repair, please do not use this form service but instead telephone us direct. During Monday - Friday, 9.00am - 4.00pm you can contact our Maintenance department directly on 01224 628104. At all other times, dial 01224 625822 where you will be given up to date contact numbers for the type of repair you need.

Non emergency repair
If you are a tenant of Castlehill, you can report any non-emergency repair that your home needs by completing an on-line form below.

Gas heating repair
If you have a gas heating problem, please do not use the form below, but instead call Heatcare directly on 01343 545005.

Please complete the following information so we can deal with your repair.

Fields marked with * must be completed to submit a repair request online.

Repair photo


 
Please complete your contact details.

* Full Name:


* Address:

* Post Code: 

* Contact Telephone Number:   


2nd Telephone Number i.e. Mobile:

 

Your E-mail address:


 

Please complete the details regarding the repair.

* Where is the problem? 
 

 
 
If Other - please specify:  


* What is the repair? Please give a brief but detailed description.  



* Is the the first time you’ve reported the problem?  
 
 
  Yes    No
 
 
If No, please indicate what date you previously reported it?

Please give us as much details as possible for access.

* When can you provide access for our contractor? (please only tick days you know you will definitely be available) 

Monday  a.m.  p.m.
Tuesday  a.m.  p.m.
Wednesday  a.m.  p.m.
Thursday  a.m.  p.m.
Friday  a.m.  p.m.



 ** Please ensure you only tick days that you know you will be available to allow access as you may be recharged for a contractors time if you are not at home as arranged.
 
 
 
If you go out during this time will you leave a key with someone?  
 
Yes    No
 
 
If yes,
 
Key holder name:



Key holder contact number: 



Key holder address: 


 
(Please only click the submit button once)

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© 2007 Castlehill Housing Association
We are a recognised Scottish Charity Reg. No. SC013584 » Tel: 01224 625822 » Email: info@castlehillha.co.uk