Castlehill Leadership Team
To contact any member of the leadership team please call 01224 625822
Director of Housing
Director of Finance
Housing Management
Property Management
Development Manager
Care and Repair
Corporate Services
Finance Manager
Housing Trust Manager
David Lappin
Isla Gray
Joanne Ramsey
Morag Ewen
Philip Nicol
Fraser Buchanan
Karen Milne
Amy Fyfe
Nicola Wood
Emma Ozanne
David Lappin
David originally joined Castlehill as Housing Manager for Sheltered Housing then moved to Manager for General Needs Properties. From 2002 to 2010 he had the role of Director of Housing Services, with responsibility for Housing Management, Housing Support Services and Reactive Maintenance.
Isla Gray
Isla joined Castlehill in December 2019 as Director of Housing and Property Services. Isla is responsible for the delivery of our housing management, housing support and property services as well as overseeing our IT.
Isla is responsible for ensuring all policies required are in place, reviewed regularly and adhered to, that the services are delivered professionally and in line with regulatory practice from the Scottish Housing Regulator, the Care Inspectorate and the SSSC. Isla reports to the Management Committee and has responsibility for ensuring compliance with the Scottish Social Housing Charter and reporting of this to the Regulator through the submission of the Annual Return on Charter.
Isla has worked in housing for over 20 years, including in local authorities and for charities as well as housing associations. She has a postgraduate diploma in housing and is a member of the Chartered Institute of Housing.
Joanne Ramsey
Joanne was appointed Director of Finance & Corporate Services in 2017, her main responsibilities include advising on and delivering effective strategic and operational management of the finance department and corporate services functions.
Key to this role is ensuring all policies required are in place, reviewed regularly and adhered to and that comprehensive accounting systems, procedures and controls are operating effectively. The role also includes responsibility for all regulatory reporting to the Scottish Housing Regulator, OSCR and Companies House. Joanne is responsible for liaison with all finance providers and monitoring covenants, ensuring the insurance program is appropriate for the business and liaison with the company’s internal and external auditors.
Director of Finance and Corporate Services
The role of Director of Finance and Corporate Services is responsible for the advising on and delivering effective strategic and operational management of the Associations and its subsidiaries Castlehill Housing Trust and Castlehill Solutions, Finance, IT and Corporate Services functions.
Finance Manager
The Finance Manager role is to be responsible for all operational aspects of the Castlehill Group’s finances and provide management of the Finance department and provide high quality financial information and support and maintain and develop the Group’s financial software modules included with the integrated housing management software system (QL).
Nicola Wood
Nicola joined Castlehill in July 2019 having moved from a similar role at a charity in the social care sector and is responsible for all operational aspects of the group’s finances including internal/external reporting, cashflow monitoring and budget control. She also manages the Finance team to ensure high quality financial information and support is delivered. Nicola trained in an accountancy practice specialising in housing association audits and also gained a number of years finance experience working in various roles in the oil and gas sector.
Amy Fyfe
Amy joined Castlehill in May 2018, initially in a HR capacity, and was appointed to the post of Corporate Services Manager in October 2019. Amy is responsible for the delivery all Corporate Services activity to support the success of the Association, this includes; Governance, Compliance, HR and Communications. Amy has an extensive background in HR, having previously worked in a range of organisations, in both the private and public sector. She has a PGDip in Human Resource Management and Chartered Membership of the CIPD.
Isla Gray
Isla joined Castlehill in December 2019 as Director of Housing and Property Services. Isla is responsible for the delivery of our housing management, housing support and property services as well as overseeing our IT.
Isla is responsible for ensuring all policies required are in place, reviewed regularly and adhered to, that the services are delivered professionally and in line with regulatory practice from the Scottish Housing Regulator, the Care Inspectorate and the SSSC. Isla reports to the Management Committee and has responsibility for ensuring compliance with the Scottish Social Housing Charter and reporting of this to the Regulator through the submission of the Annual Return on Charter.
Isla has worked in housing for over 20 years, including in local authorities and for charities as well as housing associations. She has a postgraduate diploma in housing and is a member of the Chartered Institute of Housing.
Chief Executive
Appointed to his current role as Chief Executive in 2010, David is responsible for leading the Senior Management Team and ensuring good governance of the Association, supporting the Management Committee. David takes the lead role in strategic business planning and ensuring compliance with all regulatory requirements.
In addition to his current role David serves as a Director on the Boards of Castlehill Housing Association’s two subsidiaries (Castlehill Solutions Ltd and Grampian Community Care Charitable Trust) and on the Board of the Scottish Federation of Housing Associations. (SFHA)
Director of Housing and Property Services
Key to this role is ensuring all policies required are in place, reviewed regularly and adhered to, that the services are delivered professionally and in line with regulatory practice from the Scottish Housing Regulator, the Care Inspectorate and the SSSC. Isla reports to the Management Committee and has responsibility for ensuring compliance with the Scottish Social Housing Charter and reporting of this to the Regulator through the submission of the Annual Return on Charter.
Mhorag Ewen
Mhorag has worked in social housing for 20 years, nine of which have been with Castlehill Housing Association. In her role as Housing Services Manager Mhorag is responsible for the overall day to day management of all aspects of frontline Housing Services delivery including Housing Management, Allocation, Housing Support and Tenant Participation.
Philip Nicol
Phil joined Castlehill in April 2019. In his previous employment he was Senior Property & Estates Management Officer with another local Registered Social Landlord (RSL) in this role he managed the factoring service. Prior to this he worked in the building industry for 23 years. At Castlehill Phil leads on the delivery of the Associations Reactive and Planned Maintenance Service. Phil has gained a wealth of experience over the years working in the Building Industry, Local Authorities and a RSL all in the North East of Scotland.
Karen Milne
Karen joined Castlehill in October 1999 originally as Project Officer within Care and Repair leading a project relating to Affordable Warmth for older people.. In her previous employment she was a NHER Surveyor with the local authority which included delivering the Planned Maintenance Programme for LA properties . Prior to this she worked in customer focused services within both private and public sector organisations gaining a wealth of experience in frontline services. Karen took over the role of Care and Repair Manager in 2003 developing the service to meet the needs of older and disabled people within Aberdeen City.
Fraser Buchanan
Fraser joined Castlehill in July 2018, having held a similar role with another local RSL. He leads on the Associations new build programme, identifying new opportunities with developers, agreeing purchase of land and property to add to the Associations stock, overseeing the construction of new properties and providing reports and updates to the appropriate Sub-Committees. Fraser is also involved in the Associations wider Asset Management Strategy, having gained a wealth of experience working for Local Authorities and Housing Associations across Scotland.
Castlehill Housing Trust Manager
Emma joined Castlehill HA in November 2000 as a Housing Officer and was promoted to Castlehill Housing Trust Manager at the end of 2015. She started her housing career with Newcastle City Council in 1997 following graduation and has pursued a career in the housing management field since. Emma is a member of the Chartered Institute of Housing and is also a qualified Counsellor. Her current role involves managing the Castlehill Housing Trust properties (CHT is a subsidiary company of CHA), which includes ensuring that all statutory requirements and current legislation relevant to all operations of the Trust are adhered to. Emma enjoys the breadth of work that the job entails, working closely with local authorities and Care Providers to ensure our Care Homes, HMO’s and individual tenancies are places where our customers would choose to live, and has a positive impact on their wellbeing. Castlehill Housing Trust has recently changed its name and rebranded and Emma is excited about the challenges that lie ahead, with alterations to some of our current properties to meet the evolving needs of our client group, and increasing our accommodation portfolio in the coming years.
Emma Ozanne
Emma joined Castlehill HA in November 2000 as a Housing Officer and was promoted to Castlehill Housing Trust Manager at the end of 2015. She started her housing career with Newcastle City Council in 1997 following graduation and has pursued a career in the housing management field since. Emma is a member of the Chartered Institute of Housing and is also a qualified Counsellor. Her current role involves managing the Castlehill Housing Trust properties (CHT is a subsidiary company of CHA), which includes ensuring that all statutory requirements and current legislation relevant to all operations of the Trust are adhered to. Emma enjoys the breadth of work that the job entails, working closely with local authorities and Care Providers to ensure our Care Homes, HMO’s and individual tenancies are places where our customers would choose to live, and has a positive impact on their wellbeing. Castlehill Housing Trust has recently changed its name and rebranded and Emma is excited about the challenges that lie ahead, with alterations to some of our current properties to meet the evolving needs of our client group, and increasing our accommodation portfolio in the coming years.
