Our services

Castlehill continues to work hard for our tenants. We will continue to monitor govt guidance and try to not put tenants or staff at unnecessary risk from Covid-19, so please do not visit the Office if you are ill and inform us if you are self-isolating and expecting a visit.

Information and links to advice and assistance concerning the pandemic can be found here.

Our offices are now open to the public. 

Monday 9 am – 5 pm

Tuesday 9 am- 5 pm

Wednesday 10.30 am – 5 pm

Thursday 9 am – 5 pm

Friday 9 am – 5 pm

Housing Services

You can speak to your Housing Officer by calling 01224 625822.  Our Housing Officers are available to give advice and assistance by phone, and if you are experiencing any difficulty in paying your rent or your need advice or assistance please phone them. Appointments are now available at the office or by telephone. Please speak to your Housing Officer to arrange what works best for you. 

Property Services – repairs 

You can still report emergency repairs, either by calling the repairs line during office hours Monday – Friday 9 am – 5 pm on 01224 628104 or 01224 625822 (option 2). 

Our Property Services Officers will be available to advise over the phone where possible.


Communal areas –  cleaning services

You may have noticed a change in the service; it may now be at a different time/day, there may be reduced hoovering and more disinfectant cleaning to high touch areas and/or there may be a different cleaner in place.  Cleaning contractors have provided the Association with up to date risk assessments and will have the relevant Personal Protective Equipment for their role.

If you have any queries regarding the cleaning of communal areas in the scheme where you live, please email your Housing Officer or call 01224 625822.

Essential Safety Checks and Servicing 

We are continuing to carry out gas boiler safety checks and servicing, this is to ensure the appliance is operating safely.  Please arrange access for this when contacted.  If you are self-isolating please make us aware of this. 

We will be continuing to carry out essential lift safety checks and servicing, service engineers will not need access to your home but will need access to the common areas to carry out these works.

Planned maintenance 

Significant planned maintenance was delayed during lockdown(e.g. kitchen or bathroom replacements) wearer now planning to reintroduce these works as the easing of restrictions allows.  Further updates will be available when we have them.

Key Project 

You can still speak to a member of the team by calling 01224 625822.  

Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our Property Locations

We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

View Our Property Map