Castlehill continues to work hard for our tenants. We will endeavour to not put tenants or staff at unnecessary risk from Covid-19, so please do not visit the Office if you are ill and inform us if you are self-isolating and expecting a visit.
Information and links to advice and assistance concerning the pandemic can be found here.
Our offices are now open to the public.
Monday 9 am – 5 pm
Tuesday 9 am- 5 pm
Wednesday 10.30 am – 5 pm
Thursday 9 am – 5 pm
Friday 9 am – 4 pm
You can speak to your Housing Officer by calling 01224 625822. Our Housing Officers are available to give advice and assistance by phone, and if you are experiencing any difficulty in paying your rent or your need advice or assistance please phone them. Appointments are now available at the office or by telephone. Please speak to your Housing Officer to arrange what works best for you.
Property Services – repairs
You can still report emergency repairs, either by calling the repairs line during office hours on 01224 628104 or 01224 625822 (option 2).
Our Property Services Officers will be available to advise over the phone where possible.
Communal areas – cleaning services
You may have noticed a change in the service; it may now be at a different time/day or there may be a different cleaner in place.
If you have any queries regarding the cleaning of communal areas in the scheme where you live, please email your Housing Officer or call 01224 625822.
Essential Safety Checks and Servicing
We are continuing to carry out gas boiler safety checks and servicing, this is to ensure the appliance is operating safely. Please arrange access for this when contacted. If you are self-isolating please make us aware of this.
We will be continuing to carry out essential lift safety checks and servicing, service engineers will not need access to your home but will need access to the common areas to carry out these works.
Significant planned maintenance was delayed during lockdown(e.g. kitchen or bathroom replacements) these works are now underway.
You can still speak to a member of the team by calling 01224 625822.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.