Our services

Castlehill is working hard to provide tenants with as much of our services as we can, without putting tenants or staff at unnecessary risk from Covid-19.

Our Office is now open for in-person appointments only, please contact the office to make an appointment.  The Covid-19 crisis has been a complex situation, and we will endeavour to keep information on our service provision as up to date as possible, there will be times where this will not be possible.

Information and links to advice and assistance can be found here.


Housing Service
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You can speak to your Housing Officer by calling 01224 625822.  Our Housing Officers are available to give advice and assistance by phone, and if you are experiencing any difficulty in paying your rent or your need advice or assistance please phone them. Appointments are now available at the office or by telephone. Please speak to your Housing Officer to arrange what works best for you. 

 

Property Services – repairs 

You can still report emergency repairs as normal, either by calling the repairs line during office hours Monday – Friday 9 am – 5 pm on 01224 628104 or 01224 625822 (option 2). 

During the lockdown, we were only able to carry out emergency repairs,  as we emerge out of restrictions reactive repairs will be carried out as normal. Our Property Services Officers will be available to advise over the phone where possible.


Communal areas –  cleaning services

You may have noticed a change in the service; it may now be at a different time/day, there may be reduced hoovering and more disinfectant cleaning to high touch areas and/or there may be a different cleaner in place.  Cleaning contractors have provided the Association with up to date risk assessments and will have the relevant Personal Protective Equipment for their role.

If you have any queries regarding the cleaning of communal areas in the scheme where you live, please email your Housing Officer or call 01224 625822.

 

Essential Safety Checks and Servicing 

We are continuing to carry out gas boiler safety checks and servicing, this is to ensure the appliance is operating safely.  Please arrange access for this when contacted.  If you are self-isolating please make us aware of this. 

We will be continuing to carry out essential lift safety checks and servicing, service engineers will not need access to your home but will need access to the common areas to carry out these works.

 

Planned maintenance 

Significant planned maintenance was delayed during lockdown(e.g. kitchen or bathroom replacements) wearer now planning to reintroduce these works as the easing of restrictions allows.  Further updates will be available when we have them.

 

Key Project 

You can still speak to a member of the team by calling 01224 625822. In line with government guidance to stay at home, appointments cannot currently take place. 

Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

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We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

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