Pay Your Rent
Rent at Castlehill is due monthly in advance and it is the tenant’s responsibility to ensure that payments are made on time. If you experience any difficulty in paying your rent it is important that you speak to your Housing Officer at the earliest opportunity, as they will be able to offer suitable advice and assistance. Help with your rent may be available through Housing Benefit, depending on your income, and your Housing Officer will be able to assist you regarding this. For your convenience, Castlehill offers a number of different options for you to make rent payments:
- Direct Debit
These are set up to make monthly payments direct to Castlehill from your bank account. One advantage of Direct Debit is that we can automatically adjust the payment amount for you when your rent changes and you need take no action yourself. We will give you due notice before any change.
- Bank Standing Order
We can provide you with a form to give to your bank to set up a regular payment to Castlehill.
- Debit Card
You can pay with any of the debit cards below by visiting our Carden Place office in Aberdeen or over the telephone on 01224 625822.
- Allpay Rent Payment Card
Castlehill can issue you with an “Allpay” swipe payment card. You can then make rent payments at any Post Office by cash, cheque or debit card, at payzone by cash or debit card and at all participating e-pay outlets by cash only. Click on the logos below to get details of your nearest payment outlet.
- Online Payments
If you have a valid debit card, payment can be made at www.allpayments.net, or you can phone the allpay.net payment line on 0870 7700472 to make your payment. To use allpayments.net you will need the following:
• The reference number from your Allpay swipe card.
• Your debit card number
• The expiry date on your debit card.
• The issue number (if there is one)
• Details of the amount you want to pay. Once your payment has been accepted, you will be given a reference number, which you should note carefully as it acts as your receipt and proof of payment.
- By Post
You can send a cheque to our office at 4 Carden Place, Aberdeen, AB10 1UT. Please do not send cash through the post.
- Visit Our Office
You can pay by cash, cheque or debit card at the Aberdeen office.
- Direct payment by Housing Benefit
To make an application for Housing Benefit you must contact your local authority directly. If you qualify for Housing Benefit you can have your benefit paid direct to Castlehill. If your benefit is less than your rent, you must arrange to pay the difference to Castlehill by using one of the payment methods.
What if I can’t pay?
If you experience any difficulty in paying your rent it is important that you contact your Housing Officer at the earliest opportunity, as they will be able to offer suitable advice and assistance.
Please don’t ignore the problem – it won’t go away and the longer you leave it the worse it will get.