It is very important to report repairs as soon as possible to prevent further damage to your home. Non-emergency repairs can be reported using our online form below, or you can call the appropriate number.
Please note that emergency repairs mean serious faults which could cause a risk to health or damage to the house, e.g. burst pipes or no power.
If you have an emergency repair during office hours Monday to Friday 9am – 5pm please call our maintenance department on 01224 628104 or 01224 625822 and take option 2.
At all other times please contact our out of hours contractor, Camwater Limited on 01651 872929.
Non-emergency repairs can be reported Monday to Friday 9am – 5pm on 01224 625822 (Option 2) or directly to our maintenance department on 01224 628104 or by completing the form below.
Gas Heating Repairs
If you have a gas heating problem, call Kingdom Gas on 0800 389 9463 (freephone) or 01334 650452.
If your home is heated by a central plant system, please contact Heatcare Oil & Gas Limited on 01343 842042.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.