28

Aug

Tenant Satisfaction Survey 2017

Thank you to everyone who took part in our tenant satisfaction survey.  We appreciate you taking the time to tell us your views on how we deliver our services.

We are pleased to report that 90% of tenants are satisfied with our overall service and 85% are satisfied with the quality of their home.

86% of tenants rate Castlehill as being good at keeping them informed. There has been a significant increase in tenants who are satisfied with opportunities to participate in decision-making (from 61% in 2014 to 72% in 2017)  but we want to aim much higher.  If you would like to find out more about getting involved at any level, please contact our Tenant Participation Officer on 01224 628109.

The next step is for each department to use the relevant results in their work plans, with action points addressing specific areas for improvement. These work plans are updated quarterly and go to committee.

Some of the statistics are used in our Annual Return on the Charter, and are also included in our annual performance report.  Our Tenants Panel/Readers Group has a say as to which of the non-statutory statistics are included, so if this is something that interests you, please do get in touch.

If you asked that staff contact you regarding the survey, we will be in touch soon, once the research company pass on your details to us.

The reports are available here.