Our tenant-approved handbook has all the information you need throughout your tenancy. You can download it from the link below.
It is important for you to know your rights and responsibilities as a tenant, and what you can expect from us as your landlord.
You need to tell us about any changes to your tenancy, like someone moving in or moving out. It is also vital to seek our permission before keeping a pet in your home or going ahead with any alterations to our property.
As your tenancy agreement states, you need our written permission if you would like to:
We will not refuse your request unreasonably. If we do refuse permission, we will tell you why. We will give you our decision in writing as soon as possible. We may give you permission on certain conditions. If you are dissatisfied with our decision, you can appeal using our complaint procedure.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.