Advice & Assistance
Free advice is available to all clients either over the telephone or in person. A duty officer is available to provide this immediately over the phone, Monday – Thursday 9am – 5pm and Friday 9am – 4pm. Please note we open at 10.30am on Wednesday due to staff training. If you wish to meet a member of staff an appointment can be made for a home visit or an office visit.
Our duty officers undergo regular training to ensure they are fully informed about all other agencies that may be of help. If Care and Repair are unable to assist, referrals can be made to appropriate partner organisations within the city.
Our support team are experienced in dealing with services users living with Dementia and/or mental health conditions and can provide any additional support and advice needed for this group and/or their unpaid carers.
Benefits & Financial Assistance
We have various levels of assistance we can provide to our clients in relation to financial matters:
- Offer a free benefit entitlement check
- Provide assistance to apply for any benefits identified for example:
- Adult Disability Payment
- Pension Age Adult Disability Payment
- Council Tax Benefit
- Housing Benefit
- Carers Allowance
- Pension Credit Guarantee
- Make a Blue Badge Application
- Identify any local or national grant assistance available
- Provide a low-cost loan for essential work
- For those on a low fixed income identify and apply for any charitable assistance that may be available locally or nationally
- Make an application to Care and Repair Group Charitable Fund (where applicable)
Contact Care & Repair
Get in touch by visiting our Contact page or using our enquiry form.