Refund Policy

Trading Terms and Conditions

1. General

1.1 Payments made on MyHome relate only to the payment of rent, services charges and any other ancillary charges directly connected with the renting of a property (and charged in connection with rent), such as heating charges, or, in the case of a Sharing Owner, relate to payment of the Occupancy Charge (and/or service charges and any other direct ancillary charges relating to their Occupancy Agreement).

1.2 “The Company” means Castlehill Housing Association Ltd

1.3 “The Tenant” is the party to whom the Company is requested to provide Services to, where the Tenant is a Tenant of the Company.

1.4 “The Occupier” is the party to whom the Company is requested to provide Services, where the Occupier is a Sharing Owner in a property in which the Company is also a part-owner, and who must pay an Occupancy Charge to the Company in respect of the parts of the property that they do not own, along with any service charges or ancillary services relating to that occupancy agreement.

1.5 These terms shall prevail above all others, including the Tenant’s or Occupier’s conditions, and are deemed to be incorporated within all dealings between the parties. Unless by prior written arrangement, no party will rely on any representation, arrangement or understanding or agreement (written or oral) not expressly set out or referred to in these Terms and Conditions.

1.6 These Terms and Conditions shall be deemed to have been accepted by the Tenant or Occupier by virtue of placement of a valid authorisation for payment.

1.7 Unless otherwise agreed in writing prior to commencement, these Terms and Conditions are deemed to be covered by the Laws of Scotland, under the exclusive jurisdiction of the Scottish Courts.

2. Services and Refunds

2.1 The Company shall supply the Services to the Tenants in accordance with the Scottish Secure Tenancy Agreement relating to that tenancy, and to Occupiers under the terms of their Occupancy Agreement.

2.2 Any payment made in error will be refunded so long as an application is made in writing to the Company’s Head Office, and the Company is satisfied an error has been made by the Tenant or Occupier. Any such refund will be processed within ten (10) working days.

2.3 Where an account is in credit, the Company will, where requested, make an assessment of the account, taking into account factors such as payments due and/or payments expected from sources such as Housing Benefit, and Universal credit, and where practical will refund an agreed amount to the Tenant or Occupier. Further information on how such an assessment is undertaken is available on request from the Company.

Our Details

Castlehill Housing Association Ltd
4 Carden Place
Aberdeen
AB10 1UT

Castlehill Housing Association Limited is a recognised Scottish Charity - Registration No. SC013584 | Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010 – Registration No. L0968 | Registered as an Industrial and Provident Society with Charitable Status – Registration No. MS 1670 R(S)

Tel: 01224 625822 Email: info@castlehillha.co.uk