Tenancy Information Guides & Forms
As a Tenant, you have responsibilities to Castlehill as your landlord. The details are available in your tenancy agreement.
We have a tenant portal - My Home - in which all of the relevant documents and information connected with your tenancy will be held.
Should you need to update your tenancy records for any reason listed below, please contact the office at info@castlehillha.co.uk or call 01224 625822 and ask for the appropriate form to be sent to you.
There are also a wide number of information guides where you can find information on all manner of topics. It is important you know your rights and responsibilities as a tenant, and what you can expect from us as your landlord. You have a responsibility to tell us about any changes to your tenancy. Please remember will need our written permission for certain situations. Most important documents are available within My Home - our tenant portal - and forms can be sent to you so you can apply or inform us of any of the below.
Change your name
It is important to tell us of a name change to ensure our records are kept up to date. Log into My Home, find the Change of Name Form in My Permissions and Forms.
Make changes to your household
We need to know the details of everyone who lives in your home. If anyone moves out or if you want someone to move in, you need to update your household details. Log into My Home and tell us about any changes in the My Household tile.
Create a joint tenancy
Joint tenants have exactly the same rights and responsibilities as each other. A joint tenant must be someone who is not already a tenant or owner of another property and who will live in the property as their only or principal home. They must also have lived at the address for at least 12 months. You need to complete a joint tenancy application form.
Someone to act as your proxy.
If you would like to give someone permission to act on your behalf, you must let us know. This is known as nominating a proxy. Log into My Home, find the Proxy Form in My Permissions and Forms.
Keep a pet
We understand that pets are an important part of many households. Before bringing a pet into your home, please complete a pet permission form and obtain our approval. Keeping a pet without permission may be a breach of your tenancy agreement. If this happens, we may ask you to make alternative arrangements for the pets. To request permission to keep a pet, log into My Home, find the Pet Permission Form in My Permissions and Forms.
Make alterations to your home
Please discuss any plans you have for alterations with your Housing Officer and your Property Services Officer. You must receive our written permission before going ahead with any alterations to your home. Application for alterations form will need to be filled in.
Transfer your tenancy to another household member
If you would like to transfer (assign) your tenancy to another person, the property must have been the only or principal home of that person for at least 12 months before the date of your written request. to assign a tenancy you will need to discuss with your Housing Officer and fill in the appropriate form.
Take in a lodger or sub-let your home
You will have to complete and return an application form. This is covered in section 4.1 of your tenancy agreement. A lodger or sublet application form must be filled in.
Inform us about extended absence from your home
Please speak with your Housing Officer if you plan to be away from your property for more than 4 weeks. If you are away from home in the winter, remember that if you do not take precautions and water damage occurs, you may be recharged for the repair costs.
Succession of tenancy
Should a tenant die, the Scottish Secure Tenancy Agreement makes provision for the tenancy to be passed on to either a joint tenant(s) or in certain circumstances other household members. Please contact the Housing Officer as soon as possible, on 01224 625822
All requests will be considered, and we will not refuse your request unreasonably. If we do we will tell you why. We will give you our decision in writing as soon as possible. If you are dissatisfied with our decision, you can appeal using our complaints procedure.