Further lockdowns mean restrictions to service
As we are plunged once more into a national lockdown, we’d like to reassure our tenants that we will continue to provide as many services as we possibly can while ensuring the safety of tenants and staff. A full list of services in operation is available here.
Festive Season opening hours
Our offices have been closed to the public since March, with our staff working from home. During the festivities, staff will be on holiday from 1 pm on Tuesday 24 December 2020 and the phones will transfer to our emergency repairs service. Phone lines will re-open on Tuesday 5th January 2021 at 9 am.
Help is available throughout the Winter
Celebrating over the festive season amid this complicated pandemic is amplifying what can be a stressful time of year for some. Practical advice concerning where to get food, how to keep well and other everyday advice on keeping warm and benefits and who to contact if you are experiencing violence or domestic issues are available throughout this site or from your Housing Officer or Key Project worker.
Winter edition of The Chain launched
Covid-19 has shown us that we must adapt to coming up with digital solutions to ensure our tenants are kept as up to date as we possibly can.
Annual Charter Performance Report is now available
Our Annual Charter Performance Report is now available on our website. This report sets out the service quality and value for money that all current and future service users can expect from us. We have high standards and want to be open and transparent about how we are doing, which is why all information is available whenever you want to see it.
Winter 2020 payments for Universal Credit
The festive period is often a financially stressful time for people, more so when we are navigating a global pandemic.
Scammers beware! If it seems odd – it probably is.
A small benefit to lockdown has been a distinct lack of scammer calls. Unfortunately, as we eased out of the restrictions, the calls have restarted. One that is quite common is the call that tells you that there is an issue with your TV license. We can offer this basic advice. STOP. CHECK. ASK.
Castlehill may have a Solution for you…
If you are someone who does not qualify for priority with Homehunt but still find renting/buying in the private sector too expensive, have you thought about renting through Castlehill Solutions?
Zoom cafes for practising English
If English is not your first language there are resources out there to help.