Publications & Reports
The Association’s key policies and strategies concerning Governance, Procedures, HR and Finance are available below.
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Guide to information
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Strategic Plan 2026 -2027
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Data Protection Policy
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Financial Statement 2023
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Financial Statement 2024
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Financial Statement 2025
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Annual Charter Performance Report 2023 – 24
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Expenses Policy Staff
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Pay Policy
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Recruitment & Selection Policy
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Learning and Development Policy
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Voids Management Policy
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Unacceptable Actions Policy
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Trust – Debt Recovery Policy
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Tenant Engagement Strategy
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Solutions – Debt Recovery Policy
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Rent Policy
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Rechargeable Repairs Policy
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Reactive Maintenance Policy
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Legionella Policy Statement
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Estate Management Policy
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Domestic Abuse Policy
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Debt Management Policy
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Customer Service Strategy
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Complaints Handling Policy