Help and Information

Following the UK Government plans to step up measures to fight the Coronavirus pandemic, and subsequent reinforcements from the Scottish Government, Castlehill offices remain closed to the public, unless you have made an appointment.  We do acknowledge that this may make some tenants anxious. Our staff can be contacted in the usual ways, should you have any issues.  We have compiled a list of links to external resources which may be of use.

Castlehill is working hard to provide tenants with as much of our services as we can, without putting tenants or staff at unnecessary risk.  Our office is closed to the public unless you have made an appointment.

You can still speak to your Housing Officer or Property Services Officer by calling 01224 625822 they will be able to give advice and assistance by phone. If you are experiencing any difficulty in paying your rent or you need advice please call them.

The Association want to make sure you have the help you need.  You can contact us and our staff will try to ensure the information or support you may need is available.  We have developed a  list of local resources on our website which you may find helpful by clicking here.

This is a fast-changing and complex situation and we will endeavour to keep the information as up to date as possible, however, there will be times where this will not be possible. All links should take you to the most up to date webpage available. Everyone is pulling together to deliver what we can.  We trust you will bear with us. Information on local services and Castlehill information leaflets will be available below.

Current information regarding the pandemic from the Scottish Government can be accessed here. The route map out of lockdown is available here.

Kevin Stewart – Minister for Local Government, Housing and Planning to social housing tenants in Scotland  – has written an open letter regarding the pandemic and its effects to all Council, Housing Association and Housing Co-operative tenants. 

Your Guide To Your Tenancy

We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.

Download Your Handbook

Our Property Locations

We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.

View Our Property Map