The time it will take for repairs to be carried out depends on how serious they are. All response repairs are classified in three categories, with different target response times.
| Category | Urgency | Target |
|---|---|---|
| 1 | Emergency Repairs | 6 hours |
| 2 | Urgent Repairs | 3 working days |
| 3 | Routine Repairs | 15 working days |
| 4 | Non Urgent | 90 working days |
The repair category (1, 2, 3 or 4) is noted on works orders issued to contractors, and a copy will be issued to you after you report a repair.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.
