As a Scottish Secure Tenant, you have a statutory right to have certain repairs carried out within timescales in accordance with the “Right to Repair” included in the Housing (Scotland) Act 2001.
|Repair||Maximum period in working days from date after date of notification of qualifying repair or inspection|
|Blocked or leaking foul drain, soil stack or toilet pan where there is no other toilet in the house||1|
|Blocked sink, bath or drain||1|
|Loss of electric power||1|
|Partial loss of electric power||3|
|Insecure external window, door or lock||1|
|Unsafe access path / step||1|
|Leaks or flooding from water or heating pipe, tanks, cisterns||1|
|Loss or part loss of space or water heating where no alternative heating is available||1|
|Toilet not flushing where there is no other toilet in the house||1|
|Unsafe power or lighting socket, or electrical lighting||1|
|Loss of water supply||1|
|Partial loss of water supply||1|
|Loose or detached banister or Handrail||3|
|Unsafe timber flooring or stair treads||3|
|Mechanical extractor fan in internal Kitchen or bathroom not working||7|
When you report a qualifying repair to us, we will tell you the procedure you may wish to follow in the event of our contractor not completing the repair within the correct timescale.
There may be good reasons why the repair cannot be completed. For example, the contractor has not been able to get access to your home or parts are needed which are not readily available.
If there is an unreasonable failure to complete the works on time, you may be able to direct another contractor approved by us to carry out the works, and you may also be entitled to compensation from us.
We will keep you advised of our approved contractors. You should note that it is extremely important to follow the advice and proper procedures which will be issued to you when you first report a qualifying repair.
You can read the Scottish Government’s guide to Your Right to Repair here.
We’ve created a handbook with the help of tenants, for tenants. It has been designed as a guide to refer to at the start, during and at the end of your tenancy.
We have over 1900 properties across North East Scotland, including general needs, amenity, sheltered, very sheltered, mid-market rent and shared ownership.